If you need assistance please call:

9-1-1 (for emergencies)

Senior Crimestoppers 1-800-222-8477

Your local police or OPP

 Seniors Safety Line 1-866-299-1011 (24 hours/7 days per week, 150 languages)

Long -Term Care ACTION Line 1-866-434-0144

Retirement Home Regulatory Authority 1-855-275-7472


Local Resources


Support Services

 

Alzheimer Society: Peterborough, Kawartha Lakes, Northumberland, and Haliburton
Peterborough Branch: 183 Simcoe St, Peterborough (705) 748-5131

http://www.alzheimer.ca/pklnh

The Alzheimer Society can help you by providing information, resources, education, and support. Please contact the Alzheimer Society of Peterborough, Kawartha Lakes, Northumberland & Haliburton to find out about local programs and services.


Canadian Mental Health Association – Haliburton, Kawartha, Pine Ridge
Peterborough – (705) 748-6711 or 1 (866) 990-9956
Kawartha Lakes – (705) 328-2704 or 1 (866) 990-9956

www.cmhahkpr.ca

Abundance of resources that could be helpful for patient/caregiver in 4 counties (Peterborough, Haliburton, Kawartha lakes, Northumberland); Help people experiencing mental illness develop tools to live productive, meaningful lives; Campaigns and events to promote awareness

 “Crisis Cupboard,” an emergency service that provides clients with access to food and other essential items. Located within the Peterborough office.


Community Care Peterborough

(705) 742-7067

www.commcareptbo.org

Community Care Peterborough provides services that support independence and promotes peace of mind for seniors, their families, and for adults with physical challenges who live in the City and County of Peterborough.  Services include: Aging at Home Van, Caremobile, Diner's Club, Friendly Visiting, Health and Wellness Clinics, Home Help and Home Maintenance, Meals on Wheels, Medical Equipment Loan Registry, Personal Distress Alarms, Telephone Reassurance Checks, and Transportation.


Community Care Access Centre (CCAC)

http://healthcareathome.ca/centraleast/en
Peterborough Branch is located at 700 Clonsilla Ave. Suite 202
Open Monday-Friday 8:30am-8:30pm (705) 743-2212
Provide, refer and assess abilities for community needs and services

Free self-Management Workshops for adults of all ages with chronic conditions and their caregivers www.healthylifeworkshop.ca or 1-866-971-5545


Community Counseling and Resource Centre
(705) 743-2272

http://www.ccrc-ptbo.com
Fees are geared to income and no one is turned away due to inability to pay, services are offered in accessible location


Hospice Peterborough
(705) 742-4042

www.hospicepeterborough.org
Support for people living with a serious illness, caregiver support, spiritual support, bereavement support and community education all free of charge


Housing Access Peterborough

(705) 742-4499

http://www.peterborough.ca/Living/City_Services/Housing_Division/Housing_Access_Peterborough.htm

Apply for subsidized housing (rent-geared-to-income), provides help in finding housing within a private rental market for those whose income prevents them from affording adequate housing

Open Monday-Friday 8:30am-4:30pm


Housing Resource Centre

(705) 743-2272 or 1-800-274-1611

http://www.housingpeterborough.com/hrc.htm

A range of free services to assist with securing and maintaining affordable, decent housing.


Ontario Disability Support Program
Peterborough (705) 742-9292
http://www.mcss.gov.on.ca/en/mcss/programs/social/odsp/

Helping disabled individuals who are in financial need to pay living expenses and find a job.


Peterborough Community Legal Centre
(705) 749-9355

http://www.ptbo-clc.org

Resource for individuals with low income to obtain legal services regarding Ontario Works (welfare), Consumer Protection, Housing, Employment Insurance and Employment Standards, and more.


Peterborough County-City Health Unit
(705) 743-1000 or 1-877-743-0101

www.pcchu.ca

Information and referral


Peterborough Lakefield Community Police
Peterborough (705) 876-1122 or 1-888-876-1122
Lakefield (705) 652-3307

http://www.peterboroughpolice.com/Police_Home.htm

Provide services in the following key areas of Crime Prevention, Law Enforcement, Victim Assistance, Public Order and Maintenance, Emergency Response and Administration and Infrastructure


Peterborough and Northumberland Victims Services

1-888-822-7729

http://www.vcars.on.ca
Assists victims by providing immediate emotional and practical support when they have suffered the effects of crime, tragic circumstance and/or disaster.

24 hours a day/ 7 days a week


Peterborough Regional Health Centre (PRHC)
(705) 743-2121

www.prhc.on.ca
Within the Emergency Department there is a Geriatric nurse (GEM) who works specifically with the older adult population who present at acute care. 


Psychiatric Assessment Services for the Elderly (PASE)
Caregiver may call 1-866-877-2910 to reach a Psychogeriatric Resource Coordinator (PRC)to consult the case
http://www.prhc.on.ca/cms/psychiatric-assessment-services-for-the-elderly-pase

Located within the Peterborough Regional Health Centre (PRHC), open Monday to Friday from 8:30am to 4:30pm. Offers geriatric mental health assessment, consultation and education services, with limited capacity to provide treatment and case management services for people 65 and older.


Geriatric Assessment Intervention Network (GAIN)
(705) 876-5021

 http://www.prhc.on.ca/cms/geriatric-assessment-intervention-network-gain
Available within the Peterborough Regional Health Centre (PRHC), provides urgent/emergent comprehensive assessments for frail seniors generally aged 75+
PDF brochure link
http://www.prhc.on.ca/Assets/Uploaded-CMS-Files/GAIN%20Brochure-2ac2839c-d735-4d41-9b8f-bb8ba4121635.pdf

 


Red Cross

www.redcross.ca
Peterborough (705) 743-3339
Offer wide range of courses from CPR to violence, bullying and abuse prevention


 

Telecare Peterborough
(705) 743-2273

www.telecarepeterborough.org

Local call center support line for health concerns of all ages, they can provide health advice/counseling or referrals for walk-in clinics or acute care; Available 24 hours a day/7 days a week; 


Tri-County Community Support Services

1-888-616-3456 or (705) 876-9245 – Peterborough

http://www.tccss.org

Providing free of charge support and clinical services for individuals, families and service providers that contribute to the enhancement of the quality of life for persons with intellectual/developmental disabilities and/or Autism Spectrum Disorders.


Victorian Order of Nurses (VON) Peterborough
(705) 745-9155

http://www.von.ca/en/locations/branch.aspx?BranchId=38

www.von.ca

Deliver community-centered health care through respite care, health promotion/education services, community support services, and many more.


Women’s Health Care Centre

(705) 743-4132 or 1-800-419-3111

http://www.prhc.on.ca/cms/women-s-health-care-centre

Providing care to women of all ages residing within Peterborough, Haliburton, and Northumberland Counties, and City of Kawartha Lakes
Helping women enhance quality of life by providing support, counseling, information and treatment for their health and individual circumstance. 


Temporary Accommodation/Crisis Services


Brock Mission

(705) 748-4766
Ext. #1: Men’s Shelter
Ext #2 Cameron House
Ext #3: Food Services,
Ext #4: Executive Director

http://brockmission.ca/welcome.html

Men’s Shelter: includes 40 beds, open 24/7, men can stay for one night or up to six months depending on circumstances
Cameron House: Emergency, short-term shelter for women, 10 beds available
Cameron House, too!: 8 bachelor units, women pay a modest rent fee, support from Cameron House shelter, women receive education and training for independent living, catered to the individual
Open Table: Free community meal program, serves food from 5pm-6pm from Monday-Friday, open to everyone.


FourCAST Addiction Services
Peterborough (705) 876-1292 or 1-800-461-1909
Lindsay (705) 878-5547

Cobourg (905) 377-9111

http://www.fourcast.ca

Provides counseling and education to anyone concerned about substance use or gambling, whether it is for them or someone they care about.


Four County Crisis
(705) 745-6484 or 1-866-995-9933

http://4countycrisis.com

24/7 telephone crisis intervention line to provide supportive counseling and intervention, mobile crisis intervention, “Safe Beds” program for individuals in crisis. Short-term case management.


The Warming Room
(705) 748-6711 for more information and to find out location/hours of program

Overnight temporary shelter for anyone unable or unwilling to go to other shelters

10 bed spaces available


YWCA Crossroads Shelter
(705) 743-4135

http://ywcapeterborough.org/crossroads-shelter/

Emergency shelter services for women and their children who are leaving an abusive situation, 24 hours a day/365 days a year

24 Hour Crisis Line: 1-800-461-7656


Provincial and Federal Resources


Advocacy Centre for the Elderly (ACE)
(416) 598-2656

http://www.advocacycentreelderly.org

ACE provides direct legal services for low-income seniors. public legal education, and engages in law reform activities.


Canada Cares “A Celebration of Caregiving”
1-855-619-5021

http://www.canadacares.org

Free caregiver support line, raise awareness and celebrate the role of caregivers


Canadian Anti-Fraud Centre

1-888-495-8501

https://www.antifraudcentre-centreantifraude.ca/english/home.html

Report centre for anyone who has experienced telephone fraud, identity theft and scams


Canadian Charter of Rights and Freedoms

http://laws-lois.justice.gc.ca/eng/const/page-15.html


Canadian Network for the Prevention of Elder Abuse

http://www.cnpea.ca


Community Legal Education Ontario (CLEO)

www.cleo.on.ca

Every Resident - Bill of Rights for people who live in Ontario long-term care homes: http://www.cleo.on.ca/en/publications/everyres available in French and English along with PDF version. 


Crime Stoppers 
1-800-222-TIPS (8477)

http://crimestoppers.ca


Heart & Stroke Foundation of Ontario

www.heartandstroke.on.ca

 


International Network for the Prevention of Elder Abuse (INPEA)
http://www.inpea.net

 


It’s Not Right! Neighbours, Friends and Families for Older Adults(INR-NFF)
http://itsnotright.ca

Public education to teach everyone to recognize the warning signs and how to respond safely and supportively


Legal Aid Ontario
1-800-668-8258
http://legalaid.on.ca/en/

Providing high quality legal aid to low-income individuals


Long-Term Care ACTION Line
1-866-434-0144

http://www.health.gov.on.ca/en/public/contact/ccac/ltc_actionline.aspx

A service available to hear concerns and complaints from persons receiving services from Long-Term Care Homes and Community Care Access Centres (CCAC). The Action line is offered seven days a week from 8:30am to 7:00pm in English and French, along with PDF Question and Answer documents available in 19 languages.


Ministry of the Attorney General’s Victim Support Line

1-888-579-2888 in Toronto 416-314-2447
Province wide toll-free information line providing support to victims of crime through counseling and referral to local service. 

 


National Initiative for the Care of the elderly (NICE)
(416) 978-0545
www.nicenet.ca

International network of researchers, practitioners, students and seniors. Includes training and awareness tools that are interactive on-line or printable PDF versions.


Ontario Association of Community Care Access Centres
http://oaccac.com

Can direct user to local CCAC 


Elder Abuse Ontario

Dedicated to raising awareness about the abuse and neglect of older adults

Seniors Safety Line 1-866-299-1011 or 211: Free, confidential 24 hour support line available for seniors suffering from abuse; help is available in over 150 languages


Ontario Provincial Police

For emergency call 911
Non-emergency call 1-888-310-1122

http://www.opp.ca

Information, referral and response
Seniors Assistance geared towards abuse of older adults, telephone/online scams, home improvement scams, identity theft and many more


Ontario Public Guardian and Trustee (OPGT)
1-800-366-0335
Services to safeguard the legal, personal and financial interests of certain private individuals and estates


Ontario Seniors’ Secretariat

Toll free: 1-888-910-1999

Toronto: 416-314-7511

www.seniors.gov.on.ca

Includes general information and referral services for seniors; develpps policies and programs that meet the needs of seniors; Seniors’ INFOline is a provincial online resource for seniors that provides information of interest to seniors and their families; Open Monday-Friday 8:30am-5:00pm


Power of Attorney
http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/incapacity/poa.asp

Includes downloadable kit to create a Power of Attorney document (legal document giving someone else the right to act on your behalf)


Retirement Home Complaints Response and Information Service
1-800-361-7254


Retirement Homes Regulatory Authority (RHRA)

1-855-275-7472

http://www.rhra.ca/en/
Created under the Retirement Homes Act, 2010, inspect retirement homes using a risk-based approach, ensuring safety of residents, informing the public and educating the retirement home sector and residents about the act.


Service Canada
1-800-277-9914
www.servicecanada.gc.ca

Provides benefits for those who qualify


Trillium Gift of Life Network

1-800-263-2833
www.giftoflife.on.ca

Not-for-profit agency that plans, promotes, coordinates and supports organ and tissue donation and transplantation across Ontario.


Veterans’ Affairs Independence Program
1-866-522-2122
http://www.servicecanada.gc.ca/eng/goc/vip.shtml

Helping individuals to remain independent and self-sufficient within their home and community by possibly providing financial assistance depending on individual circumstances; certain criteria apply.